Return and Refund Policy

AURAMO is committed to delivering high-quality products with care, ensuring our customers are always satisfied. While returns are rarely necessary, we do offer options for returns and cancellations under specific conditions:

1. Return Window: Returns must be initiated within 7 days after receiving the product.
2. Refund Policy: Returns may be subject to deductions, and refunds may not be provided in full.
3. Eligibility for Return:
   • Items must be in their original condition, unused, and with all original packaging.
   • Damaged or defective products are eligible for return or replacement after review.
4. Order Cancellation:
   • Before Processing: If your order has not yet started processing, you can cancel it immediately for nearly a full refund.
   • After Processing: If processing has begun, cancellation may be more complicated and subject to additional charges.
5. Non-Refundable Situations:
   • Returns due to personal preference (e.g., not liking the product).
   • Items returned outside the 7-day window.

To cancel an order or if you have any issues, please contact us promptly via email.

Thank you for choosing AURAMO!